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Bower
Reviewed in the United States on January 22, 2025
This machine as worked perfectly. I adjusted some setting for sewing hats and messed it up. I contacted customer support for help. Luke Ren was able to quickly help me get the settings corrected and back to sewing. Thank you!
Jeffery Wilson
Reviewed in the United States on August 24, 2024
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Rob B.
Reviewed in the United States on August 16, 2024
I have been a commercial embroiderer/digitizer for over 30 years and have used many other brands such as Tajima, Brother, etc. I have been watching BAI machines on the U.S. market and other embroiderers experiences for a few years before I decided to make the purchase. When I saw the BAi VisionV22-2, I knew it was time to do so. I was impressed with the design of the machine, I could tell it was built strong and was hoping it would do the job that my business needs. I made the purchase and the machine arrived quickly, quicker than Amazon date listed. It arrive in the crate and in great condition. Note that this is a heavy machine!!! I have dealt with larger machine in the past so it was not a big deal for me. I used a front end loader to lift the machine on the base I assembled. I suggest using a car engine lift. The machine has two shackles you can lift from. I had about one foot lift to my door way, In my experience it works well if you have to ability to build a ramp for heavy equipment. 2x12 and plywood work well. Making a ramp if you have a rise will save some frustrations especially if inn tight areas. Speed forward, LOL , Setup was east as I have been done this for many years. But if you are new to embroidery, I can be overwhelming. The great thing is there are tons on support videos from BAI and some Facebook groups. BAI support and communication has been great. Checking in and making sure everything is going ok on a regular basis. Now for the performance on the machine. I have no complaints. It is quiet sooth running machine. The stitching quality is awesome as well. Embroidering hats is the true test, and so far I am happy with quality and performance.The true test is durability of the machine and time will tell. I will come back in future to added my thoughts on this subject. The only slight negative in my view is there are no parts diagrams available for this machine. I do my own tech/repair work on my equipment and it would be very helpful to have. Also there are not any parts available to purchase from a web site. (Note: there so extra parts supplied with the machine which is a plus!) But BAI did assure me that they are here to support and have a tech department to help customers with any problems that arise. All in all, this is a great machine!
Keri
Reviewed in the United States on July 16, 2024
We are brand new to embroidery and after searching around, we decided on the Bai V22. We love our machine and the support they have is amazing. I'm very happy we chose this machine and plan on purchasing more in the future!
Lori M.
Reviewed in the United States on June 25, 2024
Great machine! Customer service and technical support is truly amazing! Purchase and delivery went very smooth! Great communication!
Stephen Rivers
Reviewed in the United States on June 20, 2024
My Bai came early, everyone from the company was so helpful before it arrived and still everyday checking in on me to set up. so much help. This is a great price for a commercial embroidery, I love it.
Gokmen
Reviewed in the United States on November 25, 2024
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Princess Olga's Embroidery
Reviewed in the United States on April 25, 2024
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