The bean hopper is designed with a plastic "grill" over the grinder. When you pour in coffee beans they tend to bounce off the grill and go all over the counter. You have to pour real slow and push the beans through the grill as you go along to avoid this.The used "pucks" of coffee are deposited straight into the drip tray where they mix with water and turn into a sludge. They give you a plastic flat shovel like scooper to remove the grinds, but it is pretty much like cleaning out a cat litter box.The touch menu/buttons do not work well. I had to 'tap' to get them to work mote often than not. The real show stopper was the On/Off button. From day 1 I always had to press it several times until I could the machine to turn on or off. After about 2 weeks it simply stopped working.Maybe I got a lemon, I don't know, but I had to return the machine. I decided not to exchange for a new one but instead went the Jura Z10 (which I'm super happy with)

Can’t be more happy , this espresso / coffee machine very easy to use , to maintain, the beverage it’s hot enough the only little maybe it’s the milk can be a bit hotter but overall very satisfied

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Tasty coffee. Shed your daily trip to the barista - brew it yourself.

So, you're probably wondering why "an outstanding coffee maker" has four stars, right? I'll come back to that.Pros: This is a wonderful machine. Fancy coffee, to me, was a mystery because I never knew what was in a macchiato, cappuccino, frappuccino, etc. These were fancy words used when going to a Starbucks, a convenience store that sold Starbucks bottled coffees, or some fancy coffee house.Up until I purchased this, coffee was some grounded-up stuff put in a filter in a generic coffee machine located in the nearest boring break room near you. With enough creamer, sugar, and insulin shots, you could make that swill bearable, but it still wouldn't be great. All that being said, this thing does everything for me, which is great, because the idea of grinding up beans, pressing them, and all that would dissuade me from doing more than the generic K-cups I bought for my first-gen Keurig.It has a variety of coffee drinks that it can prepare: Ristretto, espresso macchiato, cold brew, cold brew macchiato, slow brew, flat white, café con leche, café au laIt, Americano, Coronado, red eye, dead eye, and cappuccinos. I don't know what half of those are, but it can do them. So, thirteen options in total.In addition to that, this machine lives up to the term FAEM (Fully Automated Espresso Machine). Did you forget to rinse out the machine when you were done making a cup? No, you didn't, because the machine rinses itself out when it's turned on AND when it's turned off. Did you remember to empty the drip tray? No, you didn't, because the machine will tell you to do that. Did you grind the beans? Nope, it did that. Are you sure if you have enough beans to prepare a cup? It'll tell you if it doesn't.The machine has a water tank that also comes with a filter in it, which naturally you would replace over time. Finally, there is also a side attachment for the milk container that comes with it and a tube you can place in a milk container or some other kind if that's what you want to do.Good-quality coffee beans + this machine = a great cup of coffeeCons: God, is this thing expensive or what?! Two-and-a-half THOUSAND dollars is what this thing cost at the time of purchase and, I have to tell you, if I had not landed a 100% WFH job, I would not have considered this. Bosch makes high-quality appliances. My dishwasher, for example, is one of theirs and it does a great job cleaning the dishes. It *also* was not cheap, but I didn't want to repeat an earlier mistake and buy the cheapest dishwasher I could only to have it crap out on me. The axiom "You get what you pay for" holds in that regard, but I digress.As previously noted, this has 13 beverage options and the interface also boasts, through Bosch's phone app "Home Connect", access to an additional set of coffee drink creations. However, this is where Bosch drops the ball. Remember how I said this was $2,500-ish? "Coffee World+", despite its grandiose name, only has FIVE (it repeats "Espresso Tonic" twice, so it only counts as one) additional coffee beverage options... and this number has not changed since I purchased this two months ago. Also, you'd think for the price of a fairly high-end gaming computer, they'd have more than thirteen coffee options, with five more waiting for you to download if you're inclined. Only 18 drink recipes for $2500? According to ChatGPT, there are a LOT of beverages this could produce if only Bosch just... loaded it in the software. So, why don't they?Summary: Yes, this is a costly coffee machine, to put it in crude terms, but it is very good at what it does. Almost everything is done for you, except for adding any creams, syrups, or sugars and stirring it for you.However, if you are some celebrity or CEO who, even if they quit their jobs and never worked again, will *never* have to worry about paying their bills and you want a machine that has dozens of beverages programmed in, then you might want to consider something like a Jura-brand Giga 10. They're *only* $5,000 and have 30-40 or so beverages programmed in.

Bought it for my wife for Christmas. She is very happy with it.I hope it lasts.

We tried 4 different automatic coffee machines and this was the best, that is before paying the price for a Jura!! We bought ours on sale $1800 on Prime Day. The 300 series didn’t give “hot” coffee, so we returned it for this one. It makes hot, good tasting, non-bitter coffee. We spend the $$$ for great coffee beans, from a local roasting company.. It’s very user friendly. It was easy to set up and it’s easy to use. It notifies you to empty any/all 3 items when necessary. I love the favorites button and the easy touch screen. It has nice graphics. It doesn’t look cheap like some others (at the same price point) and It’s nice looking on the counter also :) I’m not sure why the poor ratings, it’s excellent, in all areas!

The parts do not fit together well. They stick and have to be pried apart. My machine leaked terribly and refused to recognize one of the drip trays. It made good drinks--I liked them. I talked to customer service and was told that the drip tray problem is common and I would have to return the machine for credit or exchange. I chose the latter and am looking forward to my Jura 10.