-
What is the return policy?
Our return policy offers a 30-day exchange or return window, with 5-year support for this product. Don't hesitate to reach Labeta support team if you have any questions.
-
Why does my cat litter box always stop in the wrong position?
The device halts rotation upon detecting weight. Gravity sensors at each corner of the litter box bottom are sensitive. If a blanket or cat mat is beneath, it may impact sensor accuracy (e.g. cat weight). Please position the device on a firm surface.
-
How do I acclimate my cat to use the litter box?
If your cat is afraid of using the litter box at first, try adding used litter and cat urine balls, along with sprinkling catnip on the walkways for gradual adaptation. Turn off auto cleaning to prevent frequent triggers due to the cat's movement.
-
Why is the machine unavailable after pressing the power button for the first time?
When powered on initially, the device undergoes a 1 to 3-minute self-test. Throughout this process, all buttons remain non-operational. This is not a malfunction, and the device becomes fully functional after the self-test is complete.
-
What size of cat litter bag does the product fit?
Our cat litter box fits standard 20x18 inch drawstring bags. With three cats (8-11 lbs), the liner lasts over 5 days, and for a 13 lb cat, it lasts around 15 days.
