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Under Counter/Freestanding Large Ice Machine
Saba Akhter
Reviewed in the United States on March 20, 2025
1st machine showed up a lil banged up and a tiny piece where the inline for the water was missing (the part that grabs the line) so it leaked a ton. I contacted customer service and they were gracious enough to send me a new machine. Great Customer Service. New machine is in great condition and has the part that was missing on the last machine. Been making ice.
Franklin Sorenson
Reviewed in the United States on February 21, 2025
I love my ice maker. It makes a lot of ice, and does it fast!When Iโve had issues, support has been stellar. (I accidentally dislodged the water tray plug, and they coached me through replacing it)Edit: I had a problem with the main board, but the company helped me resolve it super fast. I canโt say enough positive about the company and their support for the product.
Roberto Bouza
Reviewed in the United States on June 17, 2024
The ice maker is really easy to use, the most important part of it is that it makes ice even when its really hot. The design in general is quite interesting but the process of building the cubes works great, after a few hours the whole chamber was filled with ice. It comes with a blue light that after a while it gets annoying, but don't worry it can be turned off.Setting it up was a breeze, just connect the water supply (I have a water filter) and the water disposal to your drain, plug it in and you are set. Initially give it a few hours, because it needs to adjust and climatize the chamber so ice can be produced.Initially I got one and it was defective, I took more than 30 days to return it so it was out of Amazon's 30 day guarantee but working w/ the merchant I was able to get it replaced.In general great service and a good ice maker, so if you are looking for one, this is for you.
tjc
Reviewed in the United States on August 18, 2023
Removing the protective covering from the stainless steel was tedious and required me to disassemble the machine to get it all off. Expect to make a trip to the hardware store to collect necessary fittings to connect to the water supply, especially if you desire to install an in-line water filter for the best ice quality. Very happy with the amount and quality of ice produced, and the count-down timer of the cycle is a great feature. The cascading water over the freezer cube tray during the ice-making cycle does spatter on to the window and causes some of the existing ice to get wet and melt. As a result this machine can be a water hog: 2/3rds of the water is turned into ice; 1/3rd goes down the drain. Be sure you have a good way to deal with the condensate/ice melt, either with a floor/gravity drain, or an external catch basin w/ float switch and electric pump. I purchased this unit to replace an existing in-home wet bar unit, which only lasted 3 years before flaking out. This unit was 1/2 the cost and is working very well. I reused the existing "sump pump" for the condensate/melt that was purchased and plumbed for the original unit.
Mark J. Saxelby
Reviewed in the United States on August 13, 2023
I received the first ice maker, it worked great for 2-days. After that the ice kept getting thinner and thinner so I had to turn up the freeze time. On the 3rd day, only the top half of the freeze grid would freeze and the bottom half would make little tiny cubes. By the end of the 3rd day, the entire grid was making little cubes that would melt on the thaw cycle and fall down onto the full paddle and just melt in the water cascade.Thus, it ended up being a perpetual cycle of making little cubes that fell down onto the paddle without enough weight to lower it, they would slide up against the waterfall and melt.So I returned the unit for a new one. I received the new one, installed it, and guess what? This one lasted 4-days. It did exactly the same thing. At first, it worked great and I was happy, then it just spiraled down and eventually on day-4 was doing exactly the same thing as the first unit. It is like is was not getting cold enough.I set it to the longest freeze time and it just would not make ice. Little tiny nublets of ice ejected, fell down into the water bin and just recycled. Producing nothing.Final opinion, don't waste your money or time. I am very frustrated with the time I spent on this stupid low quality machine. Lesson, you get what you pay for. I bought it because it was the size I wanted. It was a mistake.I have to admit, Amazon has been very responsive to my issue and has not argued the return at all. But, if you do buy this machine, hang onto the box and styrofoam so you have something to send it back in.
Bryan E
Reviewed in the United States on July 4, 2023
Update-still great after 1 month. We installed an RO filter system a few days after the initial review, replacing a cheap single filter. The ice tastes better and went from cloudy to perfectly clear.I researched many ice makers before choosing this one. It appears to be higher quality than most of its competitors. It does indeed produce a lot of ice, way more than a family could consume on its own. Weโve had two previous portable ice makers that couldnโt hold a candle to this one.I would suggest that you use a water filter in line with this or any similar ice maker. I believe that people who have reported an inside line breaking have an over pressure situation. There is a small stopper on the right side of the water tray, push it in before usage in case it is loose from shipping (we had this issue); if it falls out water will constantly drain and it wonโt make ice (E2 error I think on the display).This uses a 1/4 flex plastic inlet and a larger flex plastic low pressure gravity drain line for melted ice water. These larger ice makers do not recirculate water like their smaller counterparts. If your drain is higher than the outlet you will likely need a small assisting pump.Their customer service is excellent, beyond what one would normally expect. We had some shipping damage and ended up working with them.
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