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Melinda Miller
Reviewed in the United States on January 19, 2025
Installation/Assembly:I hired a couple of guys to help me with the installation. It took us about a day and a half to get installed. All the parts were in the boxes, and everything was in good condition when it arrived. Parts were properly labeled and matched the instructions. The sealant for plugging the seams to prevent leaks is messy. And, because we installed in the summer the sealant expanded. When we opened the packet, it exploded. I wish there had been a suggestion to keep the packet inside in the AC till ready to use. I think that may have prevented our little mess.Once installed the louvers worked great and after 6 months they are still functioning like the first day. The mosquita/bug net is a must here in Florida and that works well. the zippers can behave a little wonky, but it's manageable with a little patience. The only thing I've noticed is there is some pitting of the metal on the lever used to open and close the louvers. It works fine, it just doesn't look fantastic.The only mistake I made in ordering this was I got that the height is a little too low. If I'd had an additional 2 feet in height it would have lined up perfectly with my roof line. That being said, it still looks great and has allowed me and the family to enjoy our back yard even through the hot South Florida summers.
Wendy
Reviewed in the United States on June 20, 2024
We bought 2 white pergolas - a 10 x 10 and a 10 x 20. They look awesome and seem to be stable. I only gave 4 stars for assembly because I can't really say how easy since our landscapers put them both up. However, they had both up in a day!My only problem was that a signature was required for delivery (which I understand with large multiple box items) - it was difficult to get that all scheduled around life.... And then a couple times the driver didn't ask for a signature. Ordering 2 pergolas at the same time presented me with a 5 box shipment and an 8 box shipment. This spanned over a few days and I only found out by emailing with Armando from Erommy. Amazon didn't let me know anything, except to contact the vendor. I did. Armando was excellent. Due to time difference each evening I emailed him and every morning I had an answer. He gave me all box tracking numbers. He really helped put my mind at ease while waiting for all boxes to arrive within a week. We got them all in time for the landscapers to put up and both look amazing!
Rick Thoennes
Reviewed in the United States on May 7, 2024
The instructions were easy to follow. All the parts and pieces were there. Went together pretty easily if you follow the illustrations. There is one panel that has a dent. Not sure what to do about that at this point as it is fully installed. Deduct 1 star for this. We shall see…
Customer
Reviewed in the United States on November 6, 2024
Bought the largest pergola in July 2024; set it up and it was perfect. Early Fall 2024 a very unexpected wind storm came and my pergola was damaged (we had not secured it to the deck yet - our fault).I contacted the seller to find out if we could purchase the parts needed to repair.They have sent everything we need at no cost to us! So very kind - highly recommend this seller!
Sylvia Chavez
Reviewed in the United States on October 16, 2024
It was bent in a few areas, hard to close curtain on one side.
Lane Hutchison
Reviewed in the United States on September 21, 2023
We love our new pergola! Great quality products. Definitely waterproof. Yet love the option to open the louvered roof when wanting sunlight to come through. Great deal that it also includes all the curtains and screens. Beautiful 😌
Kenneth Watts
Reviewed in the United States on July 8, 2023
No missing or damaged pieces. Easy to follow assembly instructions. All hardware appears to be Stainless Steel so no worries about rust. Everything fit together perfectly. Well engineered and very sturdy after installation. Very happy with our purchase. Would recommend Erommy Pergola if you are looking for a quality product.
M Sandel
Reviewed in the United States on May 23, 2023
We bought this for our backyard, I was a bit skeptical at first as some reviews mentioned some issues but it turned out to pleasantly surprise with how well this is designed and built.It took me almost a full day to assemble with 1 person helping me. The only tedious part of assembly was getting the many, many slats snapped in place but the majority of the mechanism for the slats came pre-assembled. Overall it came packaged very well and there were no scuffs or scratches on it anywhere even though a few of the boxes had some dents on the outside from Fedex being so "gentle" with them.When placing the hooks for the mesh screen and solid curtains into the tracks make sure to count it out correctly but it does come with a few spares so I ended up with 1-2 extra hooks in some of the tracks but they do not affect anything and aren't even visible.We have now had it for over a month and it has rained many times and this is actually much more waterproof than I expected. During moderate to light rain it is completely dry under it when the slats are in closed position. in a heavy thunderstorm, some droplets will bounce off the center crossbeam and into the covered area so if you need it to be completely waterproof you can do what I did and add a piece of linear plastic that covers that 0.5" gap.The entire structure is aluminum and all hardware is stainless steel so will never corrode or rust. The steel plates that brace the corners are well painted and will also not rust.I feel confident that this will last at least 10+ years if maintained well and debris such as fallen leaves cleaned off the slats regularly.It comes with concrete anchors that are rather short and I didn't install because to me this seems heavy and sturdy enough that wind will not move it.
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