Tommy Osborne
Reviewed in the United States on February 26, 2025
Easy to set up and works great!
TUF Queen
Reviewed in the United States on February 21, 2025
I brought these logs in January 2025 and this far have been unable to use them. My certified technician said the thermacouple is too far from the pilot; there the logs will not stay lite. I’ve tried to work with the seller but seems like I’m getting the run around. I’ve sent pictures they’ve requested but then they come back wanting more pictures. I feel like they’re giving me the run around.
Anonymous
Reviewed in the United States on February 17, 2025
Arrived in great shape. Looks very nice and works perfectly!
Customer
Reviewed in the United States on January 26, 2025
The media could not be loaded.
Farhan
Reviewed in the United States on August 31, 2024
The media could not be loaded.
MBDawg
Reviewed in the United States on November 26, 2024
This brand was recommended by my chimney sweep company. Also, on their recommendation I added some lava rock at the base as a border. Looks great & works as expected.
Fatima Michele Maciel
Reviewed in the United States on May 17, 2023
The media could not be loaded.
A L Lee
Reviewed in Canada on December 25, 2022
I like these open logs set, although they are not energy efficient, but they look like the real thing without the smoke.
Crowsnestnorth
Reviewed in Canada on July 2, 2021
This is an awesome product, far superior to phoney-looking gas inserts etc.
Kim Ko
Reviewed in the United States on March 10, 2020
This fireset looks great. The material, including the burner, grate, and logs are first class. Easy to install and assemble. It included plenty of "embers" and sand and fits nicely in the fireplace. The burner releases flames evenly under the logs. I did need an additional flexible connector hose as it replaced a wood burning set-up with gas "starter" so the included burner was too short to direct connect. I also bought additional lava rocks (not included) to spread across the firebox flooring.