Dien N
Reviewed in the United States on March 29, 2025
It does its job, keeps my softener function correctly. One of the bottle did come leaking all over the box, but amazon customer service was really helpful with the refund. Will buy again.
Terry W.
Reviewed in the United States on March 17, 2025
I needed to replace my water softener. This unit does a great job at a value price.
Customer
Reviewed in Canada on January 21, 2025
This is great, and please make sure to follow the instructions to have a best results. I just wish the price is not to crazy expensive. Thanks
Dustin M.
Reviewed in the United States on January 13, 2025
Easy to install and great system!! Such a noticeable difference in having it!! The shower doesn't have hard water marks, my appliances don't have buildup around the nozzles, and the water just feels better!!! Thank you for a quality product!!
Customer
Reviewed in the United States on September 11, 2024
We let our water softener salt run out to clean and then added salt back in and this Cleanser. 2nd time ever doing this and it seems to be doing well. We have the Whirlpool whole house filter and the seperate softener and have been extremely pleased with the ease of use and no maintenance on the filter and minimal upkeep as you can see on the softener. The combination of the filter and softener make the tap water here in Florida which tastes horrible actually drinkable. Saves money on purchasing bottled water.
Taylor N
Reviewed in the United States on October 7, 2024
Our previous unit which has been in our house since it was built in 2006 had the valve fail and so we thought we would upgrade to this unit. I was very surprised to open the box to see the exact same unit when I opened the box… it is 100% identical but has a different logo on top (our old one was GE). Even the screen and button power up the same way. I am not convinced this unit filters anything as stated.That being said, install was incredibly easy (basically swapping the same unit). It returned our water to softened water as I procrastinated for two weeks once our old one broke. My wife said the dishwasher wasn’t cleaning which is how I found out that our old softener has stopped working. We are in Minnesota and have incredibly hard water (it was off the chart on the test strip that came with the new softener) which makes me think that we have a hardness score of ~30-35. That being said, there are 5 of us and we shower and have to do laundry every day and the unit seems to keep up just fine.
Bill
Reviewed in the United States on November 13, 2023
This is my first water softener. I live in a rural area on a community well and the hardness is over 120 gpg (grains per gallon), which is pretty hard. I have a filter system, but it wasn’t enough. After a lot of research and talking to plumbers an neighbors with softeners, I picked this Whirlpool unit. It arrived promptly, and the shipping box was in OK condition. But, when I opened it up, I found a lot of issues. The case was pretty scraped up and the bottom was sort or warped. The brine tank was rattling around in the salt tank a the input/output valve was turned sideways inside the cover. When I opened the cover, I found that the circuit board cover was off and the board itself was lying loosely in the cover. The plug was bent and there was some damaged insulation on the power wire. I initially decided to return it, but it would have been a lot of work to get it upstairs and shipped and then wait for a new one. I put the circuit board and display back in place and fixed the other things that I could see. When I plugged it in, it worked so I decided to try it out instead of returning it. The actual hookup was easy (other than running the pex lines through the ceiling). I used 3/4 pex line and shark bite fittings in it (so that it would be easy to disconnect if it didn’t work). The instructions were fairly straightforward, although there is no mention anywhere as to how much salt to put in. I used 2 bags of pellet salt, but shoul have bought 5 or 6. I programmed everything and ran a recharge as per the instructions and it all went well. The next morning however, I noticed that the salt tank was almost full of water (up to 6 on the fill level). I removed the cover and looked it over carefully and noted that the seal between the brine tank and valve body was leaking. I was going to return it again at this point, but decided to dive in further. Found the instructions on servicing the Distributor O-ring kit and took the valve body off off the brine tank. I found that the lowermost O-ring (under the filter screen) was out of place and covered in loose charcoal. I cleaned everything, lubricated the O-rings and put it all back together. So far, no leaks and the unit works perfectly. I will say that installation is relatively easy. Be sure that you have feed lines and drain options wherever you’re going to install this. I will also say that Whirlpool’s website is very good with lots of clear instructions and information. The softener seems to work fine, and there is a significant, measurable difference in the water hardness. Time will tell if this is a lemon, but I do have the extended warranty 🤞.
Terrell
Reviewed in Canada on July 4, 2019
great
donna phibbs
Reviewed in Canada on May 22, 2019
Works well but is expensive. I had thought it was for 2 otherwise I wouldn't have bought it. Would have researched other products.