Constant trouble. Repeatedly said unlocked but did not unlock. Auto unlock works 20% of the time even though Wi-Fi and Bluetooth were very close and very strong. Support was prompt but not very helpful. Obviously reading from a script would’ve been great if it worked very high-quality materials, it seems like But having to connect to their servers every time you used it maybe because I’m coming from Japan I don’t know where their servers are, but it was constant trouble would not recommend.I’m editing this review to say that I returned the bridge and got the lock back. They would not give me a refund so I’m using the lock only and without the bridge. The lock works as expected. It is the bridge that did not work.

Works well. We use to make sure no one “accidentally leaves the gate unlocked. With Greyhounds you can’t be too sure as I can’t run 45 mph to catch them

I ordered this lock for an outside ski locker. The locker gets a fair amount of roof drip and ice buildup. I have been through 2 cheaper combination locks which have either frozen up or eventually (over a few months) rusted and became inoperable. This is a robust, well sealed lock that has easily shrugged off the weather, melting ice, deep freeze and challenging weather conditions. It is quite a chunky lock but I think that supports its quality. It does require an app for setup, painful but worth it for a strong device.I initially set the lock up in a bit of a rush and didn’t write down passwords and codes as I usually do. When I returned in a few months, my aging memory got the best of me. However, the support I received from the manufacturer was excellent and the lock was up and running again in a reasonable amount of time!This is an excellent lock, operates well, battery life has been good so far even in below freezing temps. It is pricey, so you could probably go through a number of cheaper locks for the cost of this one. I am very pleased with the quality however and this lock has survived where others failed dismally.

The lock feels solid and is sealed nicely. TheBattery lasts a long time and charges fast. It’s a bit expensive but worth the convenience of not having to have a key. The app is slow and it seems like it takes so long and hangs up we don’t use it anymore. I have programmed specific codes for my butler, pool cleaner and pet psychiatrist in the event I win the lottery and hire staff. For now it’s really convenient for my wife and I and we just leave it open if we order pizza

Posted June 21st, 2024.I purchased the original version of this padlock, the IGP1 version three times. One in 2019, another in 2020, and the final one in 2021, all of which failed after one year of exclusively indoor use. I then bought the new version, the SP2, that had lasted a bit longer at a year and a couple months.What failed? The motor that drives the unlock of the padlock gets jammed? stuck? I don't know what exactly but after about a year the padlock will randomly start refusing to unlock. You type the PIN in and the light turns green and will emit a tone of success only for it to still be locked. It was not happening consistently one after another attempt but it would occur about every 5 unlock attempts. I used the recommend solution of applying lock grease. I did this at the 6 month and year mark and unfortunately that did not fix anything.I contacted the provided the customer service email form that is supplied by Amazon only to get the absolute worst customer service ever. Dave Lavilla said I had to send them a video of the lock failing and I told him that it happens sporadically. I can't spend the time and effort to always think "will this be the time it fails and I have to record it?".I am very unhappy that after almost what, $400? $500? in money spent on Igloo products I would hope to get better help. I even offered to mail it back in hopes they would send a replacement when they tested it themselves and that was given a firm no.PROS: Great rechargeable battery. Solid construction. Looks good for a padlock.CONS: Lock fails after a year. Customer service does not want to replace it at all costs.

Ich hatte die Version 1. Da dieser schon etwas älter ist, habe ich neuere Modelle gekauft und bin sehr zufrieden! Funktioniert einwandfrei!

I got this because I have a shared space with many others. I did research this before getting it and I saw soem bad reviews on the app, I think the app works great. The lock works perfectly and feels like it is bullet proof.If I had to complain about anything, it's kind of pricing but you do get what you pay for.

This smart padlock is made of excellent quality! It feels heavy, sturdy and unbreakable. The keypad illuminate when you touch it and it's super easy to use. I like that I can track dates & times when the padlock is unlocked and assign different pin codes. This is super practical for when I'm not home and I receive Amazon orders! The delivery man uses the pin code I created and leaves my package safely while I'm not there. This is definitely worth the price for the quality and the peace of mind!

Appears to be high quality! And it should be for the money. It's smart! I use it on a lockers that both my wife and I have access to. I like that after you sync it with your phone you're able to view who accessed it, what time as well as the auto locks. You can receive audible alerts as well as set the volume.I normally use fingerprint sensor locks, but my wife struggles with those. Also, it's tough to find high quality padlocks with good fingerprint sensors. This is the answer for both issues. No fingerprint sensor (good for her), but we're still able to open it rather quickly through the app, directly with the key pad or automatically upon arrival.We've had this lock for 5 days (typically unlocked 7 to 10 times a day) and battery level is still at 100%. That's a good sign. Definitely appears to be one of the most sturdy locks I've used. It'll take work to tamper with or break. And it is heavy! Probably why it feels so solid. It's their 2nd iteration and I believe they nailed it this time! We especially like the usb-c charging (and Rechargeable Lithium Battery) instead of old 9 volt battery emergency charging method. I also believe that the padlock1 lock ran on replaceable batteries. This is much better. We haven't used it outdoors so can't comment on that. Otherwise yes, I'd purchase another.

I had a couple of the first generation igloo padlocks and I really really wanted to love them. I hated the old style padlocks and how codes were set as I was always forgetting them, so when the gen 1 igloo padlock came out I was excited. The were a number of issues that made it beyond frustrating.Gen 1 Padlock issues:1. The shackle was to short. I used it on an outdoor gate and it was a struggle to close it. If I was on the other side of the gate and wanted to enter in the code, I basically had to enter it upside down with the back to me. Not a pleasant experience for me, wife, or any service folks that needed to get in. Supposedly you could by a longer shackle but I never did because of the following problems.2. Battery life - horrendous x 1000. I tried all sort of batteries include the energizer lithium and they didn't last a month (and that's being generous) - with no activity at the lock. I suspect the gen 1 had a firmware bug causing the bluetooth radio to stay on longer than it should. This was pretty much the nail in the coffin for this product. No way am I changing batteries on a padlock monthly.3. Weather proof. The gen 1 padlock wasn't weather resistant - at all. A plastic covering was made available to protect it from water. Which kinda helped, but made seeing the buttons difficult as the cover was white and the buttons where faintly labeled. Cold temps I believe also drained the battery much quicker.4. Range - For the app on your phone to work, you had to be on top of the lock, just a few feet away, my phone couldn't see the lock - even with line of site.5. Recovery from battery drain. If the lock went dead, and it did very quickly, open the lock was a PITA. You had to use a 9V battery to jump start it. The connector for the 9V wasn't a good fit so it was difficult to make proper contact. You had to hold it just right to make contact. The battery polarity is NOT on the contacts and it doesn't have the standard 9V connector type for + and -. Very frustrating if you're sitting there in the dark, trying to up this thing. Several times I just gave up and had to come back during the day time. Even then it took 10-15 minutes to get it to unlock.Okay so those are all the issues with the gen 1.The Padlock 2 appears to be a different story! I just about gave up on Igloo and then I saw the ad for the new Padlock 2 and it looks like they addressed ALL the above issues in this version. It's sold out on their web-site and was happy to see them here on Amazon. I quickly scooped on one to test it out. Literally got it today (5/20/23) so not much time, but I can say it looks promising.First the Padlock 2 is built like a tank. The feel of it is incredible and looks like it could with stand a bullet. The first gen 1 in fairness was solid, but the padlock 2 takes it many steps further. The tech sheet says military grade and it definitely feels that way.The shackle is much longer. It's much easier to twist/turn the lock if on the other side of a gate to enter in the code.The bluetooth range seems MUCH better. I can stand 30 yds are so away and it makes a connection every time. I probably can go further but hadn't tested yet. This is very convenient as where my locks are I have line of site from my deck and I can just stand from my deck and connect to the lock - no need to go down on top of it. I bought a igloo wifi bridge (a failed attempt to improve range on the first gen) and will actually try it again to see if I can also control it over wifi.OMG It's a rechargeable battery! This is huge. No fiddling with disposable batteries *and* to charge it is a USB-C. Also if it's dead, you can plug in a portable usb-c power bank for power. Why wasn't this done in the first gen? I assume the rechargeable battery is sized to give the 9 months of battery life the tech sheet proclaims. Obviously I am on day one so we will see. I'm going to see if it can at least make a month (the other one couldn't) if it does that, I will remain optimistic.It has an IPX7 *waterproof* rating. This is about at high a weather proof rating you can go. No need for a sheath or other covering. Supposedly it can take extreme heat and cold temps. Again, I will be monitoring closely as we are going into the summer time in GA.So all in all, I am optimistic. Time will tell - the big factors are battery life and standing up to the elements. Right now, I will give the lock 5 stars, and will update this review over time as I have more soak time with it.5/30/23Impressions after one week of ownership is still very good. It's rained considerably in my area (Atlanta, GA, USA) and the lock has held up. Weather was a problem with the gen 1 version. After 1 week I checked the battery level and it lost 3% (at 97%). If I were to forecast that out, this would get me about 8.33 mo of battery life. Not bad but I was hoping for a year (although it's inline with the tech specs of 9 months). However a million times better than the better life of the gen 1 unit. I have another gen 2 lock that I'm charging up and going to stick in freezer for a week and test out the battery life and see what that's like.7/6/2023It's now early July 6 and my first lock (I've since bought another, which I will talk about in a moment) This lock has been the major torrential downpours, the massive heat and humid hear in the Atlanta area and it's been flawless. None of the gen 1 issues have manifested itself. As of now, the battery is 80%, so approximately 48.5 days since I brought this lock online. The battery burn rate is about .41%/day, which should yield about 244 days of actual use. Igloohome says about 9 months max on this and it's not to far off (244 days is approximately 35 weeks, about 1 week shy). I think I may get the full 9 months or greater. Here's why.My second Igloohome gen 2 lock, I bought and put online on 5/31/23. I specifically wanted to do a cold weather test so I dumped it in the freezer, which is obviously below freezing temperatures. I left it there for well over a week and it was still about 100%. So the battery drain *seems* to be slower in colder temperatures than warmer ones. While in the freezer I was able to sync, lock, unlock, and all that without an issue. See pic of the lock with frost on it, and all lights working and totally functional.So right now this locks remains a 5 star product and Igloohome nailed it on gen 2. It *almost* makes the massive frustration and waste of money on the gen 1 worth (I have 2 gen 1s and will put them on indoor stuff).One recommendation I'd like to see Igloohome put in is the ability to tweak the BLE radio power. Where my locks are I'd love to be able to stand on the edge corner of my deck and sync. Most of the time it works but often enough it doesn't and I have to get a little closer. If I could boost the power (knowing I am going to trade off battery life) that would be advantageous to me. Conversely if you want to reduce it because you know you will pretty much be on top of the lock when syncing or using it, you can eek out more battery life.I have a bridge and will be testing that out next to see if I can get the remote status and lock/unlock features working.