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Jennifer
Reviewed in the United States on March 18, 2025
Customer service was very patient with me
loretha bowman
Reviewed in the United States on March 11, 2025
The bike is dynamite
No Name
Reviewed in the United States on February 11, 2025
When order came in the handlebar was bent even though was wrapped perfectly and best received of any shipment. I contacted seller and within 24 hours they shipped me a new handlebar. This is a company that stands behind their products and for that alone I would buy from them again. Things happen when shipped overseas. Bike arrived exactly on day said it would. Bike is beautiful. I got the sky blue ebike.UPDATE MARCH 2 2025: The handlebar never came to replace the totally bent bar in shipping. Have been begging for a date when I will receive and alI I get is “the factory is out”. I’ve asked repeatedly when they will be ready to ship and for weeks answer repeats “will ship when get more made”. I find hard to believe complete shut down of all bikes being made due to handlebars when Mooncool ships world wide and no company can stop selling and survive. Tarrifs are coming Tuesday March 4 and worried won’t get period.UPDATE MARCH 4, 2025: The handlebar finally shipped and gave me a free helmet plus $30 so they are back to 5 STAR! Always order and only order anything that has direct seller contact who is verified to reply immediately or within 24 hrs. Had I not been able to contact direct I never would have recovered a new handlebar.Update MARCH 20,2025: Mooncool sending a BRAND NEW BIKE to replace original bike that we couldn’t get fixed. This will totally fix all the issues. Wow! Blown away.
Steve Abernathy
Reviewed in the United States on January 21, 2025
Seems like a great bike! My son in law is very knowledgeable about and rides his in the mountains, only pedal, thought it was a good product! Will know more in spring
Sylvia Stratton
Reviewed in the United States on January 2, 2025
This product is very well manufactured. It came together very easily. The parts I had to put on head directions that were easy to follow. This bike has a lot of power and it came with a lot of tools in case I have a breakdown. It also came with a front rack and a back rack as well as the rear and front fenders. It has a lot of pick up and go in the electric assist mode. I would highly recommend this to anyone who’s looking for an electric assist bike. It is also very easy too Ride without the electric assist. You for
Steve Nelson
Reviewed in the United States on April 3, 2025
My Lady loves this bike!
Laura Jones
Reviewed in the United States on April 2, 2025
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Scott May
Reviewed in the United States on December 13, 2024
Easy to assemble. Bought for daughter to go back and forth to work roughly 4 miles away. Loves color (mint blue), rides great, says it's plenty fast and she can use it for her shopping and for work. No complaints so far. Super comfortable, stylish, and seems sturdy and well built. Will update along the way.
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