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Reviewed in the United States on December 4, 2024
I have no complaints about the system so far. It seems like solid construction. All of the devices, like the door sensors and motion detectors were picked up by the device immediately and worked with no issues when connected. The range extender is great and helps make all of the devices work around my 1800 square-foot home. It’s nice to know that. I also have battery back up and cellular back up when I subscribe to the plan to know my home is still secure if there is an outage.
Chuck S.
Reviewed in the United States on August 18, 2022
We purchased the 14-piece system for our newly built house. The system was easy enough to setup and install.The good (mostly on the Ring system):1. Easy to install and configure the Ring alarm system via the web or mobile app.. your choice.2. Easy to expand to you run out of $$$. just press a button and the new devices that were lost and now found on your system.3. Eero has safety settings for internet activity and logs for bandwidth testing, etc. Make easy to troubleshoot issues with applications and other WIFI devices.4. Custom modes and arming options. You can create custom zones for your own needs to arm the system.5. Kit is relatively cheap for currently security systems out there.6. Battery replacement in the sensors are easy to do and cost is not that high.. just a few button batteries and the system tells you if any are low.A few dislikes (mostly on the Eero system):1. No separation of 2/5ghz WiFi channels of the Eero device. Even when you switch off the 5ghz temporary, some devices do not like that option.2. Eero device has no ability to configure or monitor via a web URL.. you must use the app. I don't like this at all as when I am in front of my PC I can check the Ring alarm system and its settings.. why not have one for the Eero too?3. Only 1 Ethernet port on the Eero switch. That is NOT good.. You cannot get your true internet speed you pay for with WIFI and if you have devices you wish to hard-wire, you only choice is to by another switch to expand it.4. Stick and no forgiveness. I placed a door sensor too close to the frame and now when we open and close the slider it jars the cover for the battery sensor and it becomes troubled.. So my options are to either deal with it .. or buy another sensor.. since they give you no spare adhesive pads.5. Gotcha on monthly fees for saving video to cloud (if you buy cameras) $20.00 a month may not sound like alot .. but that is why the system is cheaper.. so get you coming and going forever.6. Neighborhood app.. Uggg. check the internet.. it is buggy and broken most of the time. If you want to use it.. better start working on it prior to installing your systemOne other observation.. Do NOT buy the optional battery packs... You are much better off buying a good UPS that the Ring system will plug into thereby giving you a battery backup and a surge protector ast the same time.. and it actually being cheaper.Just my take.. Close to perfect, but not there yet.
Customer
Reviewed in the United States on March 7, 2022
I already had a mesh network created with 4 Eero Routers, working fine without any connectivity issues.I purchased this to add an additional router to improve connectivity on some of the smart devices outside home too, along with replacing my existing alarm system.The setup was pretty seamless, but right after I added this as the gateway router to my network, I started getting connectivity issues with my network. Every minute or so, the network keep disconnecting from my phones and other devices, and then it reconnect immediately after that. You wouldn't notice it usually, but if you are on a video call you can see the video freezes for sometime and then resumes. This keeps on happening every minute or so, making it unusable. I removed the Alarm pro from my eero mesh network and brought back the original 4 router mesh network I had, and then it started working good again. So it is definitely something with this Eero Built-in router. The issue happens even if I have my devices connected to one of the other nodes, so something is killing the entire network for sure.I spent hours with the Ring customer support to figure out the problem, and they were not able to fix the issue either.The security system seems to be working fine, but without having the network built-in, you wont get backup internet option, which means you are not getting what you are paying for the annual monitoring fee. I would instead go with a Simiplisafe system or if you really want to stick with Ring, go with the model without a built-in router.I hope Eero/Ring can find out the issue with this and send a software update for the same issue.Note: Resetting the entire system, adding and removing the routers back, or even creating separate network, none of that helps.Update. I tried powering off my original network equipment, and created a new network with the Ring Alarm Pro, with no other devices added. With this also I Can see the phone connected to this network keeps disconnecting every minute (even when standing right next to it with the phone.).Update Feb 2023:- Thank you for the Customer service and engineers at Eero. They took the feedback from this and now with the Software updates applied, the above disconnect issue is all gone. The network functions seamlessly. And with the newer updates you no longer need to have The Ring Alarm Pro's unit as the gateway unit. This helps when you upgrade your Eeros to the newer / faster versions. You would always want the fastest version to be connected to the modem. In case of an internet outage from the modem, the entire network automatically switches to LTE from the Ring Alarm Pro unit.
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