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Your cart is empty.Suburban appliances are known for reliable performance and longevity. It is these innovations and our commitment towards quality that have kept us at the forefront of the industry as the market share leader, and made us a trusted partner to RV manufacturers, dealers and enthusiasts everywhere.
Buckaroo
Reviewed in the United States on September 29, 2024
Easy installation
Leblanc
Reviewed in Canada on October 22, 2024
Je l’ai installé à mon chalet, j’ai fait l’installation en dessous du chalet Installation très facile et très efficace Enfin de l’eau chaude en forêt
gorbon irvine
Reviewed in the United States on April 13, 2024
Love the content hot water
brian
Reviewed in Canada on April 13, 2024
Product has been working great. Haven’t had any issues. I just wired it up to where the old one was and haven’t had an issue since. It’s been 4 months and used everyday since installed.
Rusty Metz
Reviewed in Canada on July 30, 2022
No more problem with water running cold.
Buyer
Reviewed in the United States on March 26, 2022
Installation is easy but you must consider problems presented by motorhome design and converting connections from existing heater. In my case a Fleetwod discovery is very tight on clearance at back of heater with little room to disconect old fittings. You must also drill 2 holes in floor for drain and condensate and work around drain pipe for washer which is above water heater. Not a quick or easy job but very doable, I did in in the RV park to replace failed Atwood unit. I do need to modify the washer drain when I get home in order to move the heater back further about an inch to allow the vent to fit properly. Worth the effort and like the ability to adjust temperature which the Atwood tank heater did not offer.
MLWebb
Reviewed in the United States on September 2, 2021
I purchased an IW60, tankless water heater in June 2021 from Amazon. I had it installed at the end of July 2021. It stopped working this Monday. I suspect it has something to do with the ‘ECO switch reset’. Every service center in and around My area as well as every mobile service is booked out for weeks. So I am unable to get the issue diagnosed for several weeks let alone get the issue resolved for several more.I am unable to shower. I have called Airxcel’s customer service and they are unable to trouble shoot over the phone.I am a woman of childbearing years which means I bleed for seven days. Because of this terribly shoddy product, abysmal customer service, inept craftsmanship and general inhumanity I am sitting in my own blood and filth for days (and weeks to come per their design).It is not unreasonable for Suburan/Airxcel to provide troubleshooting over the phone. But it is obvious that they are not invested in their product or their customer.Unfortunately the vast majority of RV’s and RV parts are poorly made and lack any quality assurance. More unfortunate is the lack of recourse. Yes, my RV is brand new (received in May 2021).
Mal Nys
Reviewed in Canada on September 1, 2021
I ordered this for my parents, in the description it says the cover included us Suburban Mfg Co 5286A Iw60 W/H On Demand 60K Btu but it didn’t come with a cover and it doesn’t appear as though it was actually supposed to come with one at all, the description is incorrect. They are going to try to contact the manufacturer, will update.
S. Harman
Reviewed in the United States on May 20, 2021
The tankless water heater in our 2020 Alpine 5th wheel quit working and needed to be replaced. Because of the freeze here in Texas, there were many of them that were damaged or broken and became very hard to find. This all happened while we were camping. We decided to get one of a different brand so we ordered this one. It was easy for my husband to install and it works great. Now we can take hot showers in our RV and no need to boil water to wash dishes. Life is good!
Sunset
Reviewed in the United States on February 20, 2021
ONLY LASTED ONE YEAR. 2 YEAR WARRANTY IS WORTHLESS.We are full-time RVers and used this water heater daily. After one year of use the heater started to malfunction and only heat water about 50% of the time.Called Suburban Customer Service and was told the only service center in our area was Camping World and we would have to take the entire RV to camping world and leave it for service.We called camping world and they told us we would have to leave RV with them for 4 to 8 weeks.We dont have any other lodging. Even 4 weeks at a cheap motel would break the bank.Removed the Suburban IW60 and put my old 12 gallon Tank water heater back in.Very disappointing..DO NOT BUY THE IW60!
RAJ
Reviewed in the United States on December 28, 2021
Overall an easy install with the need to work with Pex plumbing lines/crimpable bands as well as a voltmeter to determine wiring needs. The unit requires a cover, an exhaust port, & a controller sold separately? Time & patience is free!! I am really enjoying the showering without time limit of a 6gal tank. The controller makes it easy to adjust temp to 110F for a shower or 115-122F for dishes. The iw60 takes about 7 seconds to come on then a few more seconds for hot water to arrive at fixture so some waste does occur which I collect to put into my drinking water filter on kitchen counter. I am living full time in an RV, & try to minimize waste of anything when boon docking in the middle of nowhere!
Ken
Reviewed in Canada on December 23, 2021
Very pleased with how it works. I have time to enjoy a shower now, instead of 8 minutes and out of hot water. Installed it myself, it was more difficult removing old one than installing the Suburban IW60. Highly recommend!!!
Linda Valenti
Reviewed in the United States on August 1, 2020
This is the best thing I ever did! I replaced my 6 gallon suburban. This installed easily and we now have endless water:) we installed it in park model. I dud set the temp to 108 and it works great. My daughter and son in law installed the same model in their park model and did not test the temp- it also works great. The 10 gallon door worked better than the 6 gallon door for our trailer.
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