Perfect for my neck (side sleeper). I have had a lot of trouble lately finding a pillow that doesn't give me neck pain. This one has surprised me! It's perfect. Just enough support combined with a comfortable softness. I sleep mostly on one side and I have never woken up with pain!

I love this pillow, it is dense yet yielding enough that it cushions my head for sleep. Primarily used for side sleep but works well when I snooze on my stomach or first lay down in bed on my back. Doesn't get too hot, it's just right.

These pillows last for years without losing support. I love that one side is more convex (perfect for back sleeping), while the other side is flatter (perfect for side sleeping). I have these pillows on all of the beds in the house and will always repurchase. The price for a set of two on Amazon was half the price I paid at the mattress store. These are the best!

Good for all positions! Medium softness which I prefer and this pillow doesn’t have the odor that the old ones used to have!

It’s not super soft as I was expecting, but it’s sooo nice! The pillow really conforms to my head and offers outstanding support. This is the nicest pillow I’ve ever owned.With my old pillow I would move between side sleeping and stomach sleeping throughout the night. With this pillow I remain on my side the entire night. I sleep better now.I don’t usually pay this much for a pillow, but this was worth every penny.

Was hesitant to buy one because of 1 star reviews but mine arrived today and it's A real one.Feels very nice to rest my head on.

My best pillow ever ! So soft and comfortable whether I sleep on my back or on my side.

This pillow is absolute trash. I wish I listened to the other bad reviews. I first got the Tempur-pedic symphony pillow in 2011 and had it until recently. It was the perfect pillow and I never had any neck pain when using it. But it was old and getting gross so I decided to throw it away and get a new one. Worst mistake of my life. The new one is nothing like the old one. It's hard to explain but this one is harder and lighter and when you press down on it it takes longer to return to original form, so it gets super flat while sleeping. Not like the old one that would conform perfectly and instantly and was firm but also soft at the same time. My neck started hurting within minutes of laying on it and I couldn't get comfortable at all. If you are looking to replace your old one just don't. You're probably thinking what I did - I'm sure it's not that much different, how bad could it be? Trust me, it's an absolute crap pillow now.

For my comfort level it was too firm. Couldn’t speak to the cooling as I didn’t use it long enough to judge. No issues with the quality, it seemed nice. I’m a side sleeper and it felt as if my head was too high and would lead to a crick so I didn’t even make it for more than an hour.

This is not an original tempur pedic pillow. The product is not the same at all. It was something with Penguin written on it. Also it had a diesel or oil odour. This is extremely misleading and not a credible source

Good product and fast delivery

It’s the perfect soft to firm ratio that lets your head fall in and get a good night’s rest. I find I am also falling asleep faster rather than taking a long time to fall asleep. My neck pain is also gone!

So this review is for those who have previously owned the Symphony, given all the current debate in the reviews.This pillow is NOT like the previous Symphony. I have owned the symphony all the way back to my first in 2009.HOWEVER...it's not all bad. I still like this new version.I definitely like the price of this Amazon order compared to the $99 tempur-pedic store tag (which are currently out of stock and have to be shipped anyways). Even on a BOGO at the tempur-pedic store. The “Very Good Used" I bought beats that price and was in pristine condition when it arrived.The shape is still the iconic Symphony look. The shape is what I have always loved, it's perfect for back and side sleeping. The loft seems ever so slightly lower, but still adequate. If the lower loft bothers you I suggest supplementing the height with a Bamboo Miracle pillow underneath (with most of the shredded foam removed). This works for watching TV in bed or needing the occasional extra height.The foam weight and density are the primary differences. This symphony is noticeably lighter. It just doesn't have that heft the earlier ones did.The nature of this new foam feels different against the head. If you're trying to compare in stores and don't have access to a Symphony, the softness and density of this molded foam compares to the cloud. The old Symphony in my opinion is more like the current Pro Adapt models.All this being said, so far (a week in) I like this new model better. I easily develop neck and sciatic pain with the wrong pillow support. I have always favored soft to the touch pillows but end up missing the support the lack.I loved my original Symphonys. They are the only pillows in my purchases that have made it to the 5 year mark on their warranty. But after the symphony redesign, all the negative reviews caused me to seek other pillows. I tried so many; the Kohl's Big One side sleeper, The Lucid hybrid, Serta, the Sleep Angel, The Miracle Bamboo Pillow etc...etc...They always last about a year (if I'm lucky) and I move on to a new one. I finally got sick of the failure and figured the higher price tag and mixed reviews of tempur-pedic was worth going back to.Bottom-Line - This pillow has a soft feel but it still supports my head and neck. It has the iconic tempur sink and collapse but with a spring'ier response back after lifting up. It doesn't have as firm or dense a feel against the head, so if that was your thing on the previous model...this might not be for you. It really does have a “cloud” effect. It holds you there, but you don't notice a push back. I personally like the new feel..but I was the type that secretly wished the original felt softer.I have noticed using this pillow I am out cold for the night. Others I toss and turn and adjust and never really hit that deep sleep. That makes it a great buy for myself! I will be curious to see how the cloud foam holds up over time. My worry is if it starts soft...and most foam softens over time, I may lose that needed support. Time will tell.*UPDATE - item started causing a lot of neck and shoulder pain. It was returned. On to try the Serta Perfect Curve and the Ikea KLUBBSPORRE