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At UNICOO, customer experience and satisfaction is highly-valued. This is why we place service at our top priority. Whether you have questions before making a purchase or concerns after receiving your item, we are here to address and resolve them promptly. Please feel free to reach out to us if you have any questions!
Shipping and Handling:
We offer shipping exclusively to the 48 continental states within the United States. Please note that we can only deliver to physical addresses; shipments to Alaska, Hawaii, Puerto Rico, PO Boxes, or APO/FPO addresses are not available. Our shipping services are limited to domestic orders, and we do not offer international shipping at this time. Typically, our packages are delivered to your doorstep within 2-6 days. Your satisfaction is our priority and we're committed to ensuring a smooth shipping experience!
Return Policy:
- We gladly accept returns within 30 days of receipt if the item is not as described.
- To process a return, the item is REQUIRED to come in its original packaging. Additionally, please us with the shipping tracking number and a specific reason for the return.
- We will issue a full re-fund for your order upon receiving the item in its original condition and packaging, with all components and accessories included.
- Please note that the BUYER will be responsible for return shipping costs.
Potato
Reviewed in the United States on August 2, 2024
This is a nice slide set, steady, suitable for toddlers age, Fairly simple for assembling. But the best part is their customer service team, i’ve had some issues with the plastic bolts broke after about six months. Contacted their customer service and was offered partially refund with the replacement shipped or the return for the full refund even though it has passed the regular Amazon return window. Very responsive and patient, probably the best CS team I’ve ever experienced on Amazon. Great job guys!
Donica JulieAnn
Reviewed in the United States on July 26, 2024
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Jen
Reviewed in the United States on February 26, 2024
I bought this play set for my daughter's 2nd birthday. The instructions were not clear, but with the help of customer aupport I was able to get this assembled myself.My daughter has enjoyed the slide a lot and is only semi-interested in the swing. Could be due to the whole set moving due to her weight (well below the advertised maximum) while swinging, even though the bottom is filled with water and its on level ground. She is only recently interested in the bat and ball, and I like that there are multiple ways for her to play!My one complaint is the fragility of the plastic construction. The protuberance to throw the rings onto broke off while no one was using it. We live in Minnesota and it gets cold here, so I moved this inside in early Oct to protect the plastic from the cold. My daughter has loved playing on this in the basement during the winter months, but two plastic bolts holding the railings to the slide have now also broken. I'm a little concerned for the lasting structural integrity. Hopefully it'll hold out!
Jeannie
Reviewed in the United States on November 24, 2024
Bought (11/2023) due to slide length, and swing combo and it was cute it came with more add ons.*Delivery was perfect. 👍*Plastic is light weight and durable not as good as the OG little tikes/playskool plastic but almost there.*Colors and designs are as shown. 👍No instructions, Also came with damaged and destroyed screws that were unusable. (Pictured above). Therefore unable to assemble the entire play structure and had barely enough for the swing and slide to be completed.Slide is Perfect! From the height, the steps, handles, the side rails, the length and they get good speed. Screws do need to be re tightened after awhile to help with the stability of the slide.Swing is nice. I love the foot steps and the designs are very well done. I do wish the strap was a bit more of a better quality.Now the bases come with the option to fill with sand or water, ( I did sand). I do wish the bases were a bit wider so they covered more surface area along with being 2” thicker so they could hold more in the bases. Just sitting in the swing is fine with a very low slow rock push( how you would push a 5 month old) now if you were to push a tad bit harder (1 year old) the whole thing rocks and comes off the floor. This causes someone to have a foot on it the whole time.Either way I ended up separating the swing from slide and we only use the slide now.I did reach out when I noticed and got no response, this along with not being able to set the whole thing up you know with the pick and choose which screws are good. I would like to see them come out with base. Or even options to get instructions via pdf and also to be able to buy replacement parts for when they come damaged and you don’t respond back.
Customer
Reviewed in the United States on April 3, 2024
Easy to put together, just took some time. I did have to make a hole for the screw for the back of the slide. My 2 year loves the slide and climbing on the back little table. This is a great buy for young children.The net for the soccer is small and had to really stretch it. That would be my only real complaint to have more netting.Edit: I forgot to mention that it did not come with the tool to tighten the parts. I thankfully had one from another kid product.
Customer
Reviewed in the United States on August 13, 2023
I got this for my 16 month old grandbaby and she absolutely loves it . It's well made and so cute. We are so thrilled with this swingset! There was one bolt missing when I ordered it and I messaged the company. They sent it to me immediately. We have had this about 2 months now and the baby never gets bored with it.
George Holland
Reviewed in the United States on May 18, 2023
Super cute! Great quality. We were missing two parts and they got back to us right away! Super good service! Very happy with the purchase. They only thing that could be better is where they put the instruction pictures. The paper was in the bottom of the box, (should be in the bag with the parts) had slid under a flap and was stuck to the packing tape, which tore the paper when we pulled it off. We taped it back together. We almost didn’t find it. It went together pretty easy. We are pleased with it.
lacei
Reviewed in the United States on May 11, 2022
so let me start out by saying i was real sketched out about the legitimacy of this playset but i was very happily suprised to find out this is a great little playset and comes with good instructions. my only suggestion is that you label all your parts before you assemble itthat makes it alot easier because there are letters on some of the pieces that dont match what they are labled as in the instructions (I think its from manufacturing). so I just labled all the pieces somewhere where they wouldnt be seen when assembled before i started building. other then that I love this set its the perfect size for an 18 month old thru 3 years. its super sturdy for being plastic and great for someone who doesnt have room for a fullsize/outdoor play set or just wants something for an indoor playroom. im 100% happy that i ended up buying this playset! over all it took me 2 solid hours from start to finish to assemble and even had some extra yellow bolt anchors incase you lose some along the way.
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