Your cart is empty.
Your cart is empty.Erica
Reviewed in the United States on September 10, 2024
We have LOVED this because the tank is hidden underneath and it just goes so well with our outdoor couch and having friend and family over to enjoy a little fire is wonderful for these fall nights.
Ken McD
Reviewed in the United States on May 23, 2024
The size and overall appearance of this firepit were exactly what we were looking for. And at the time of order, it had an overall rating of 4.5 stars. We got it quickly and proceeded to assemble it. It was downhill from there. Directions are only pictures, and the pictures are not acccurate. My husband struggled to get it together and when he went to put the door on - it didn't meet the other side. There was a gap of about 1-1/2". So he took the whole thing apart and reassembled it. After 3 tries with the same result, he contacted the company. They were responsive and wanted photos, which we sent. We were advised to return it for a new unit. A pleasant surprise at this point - one of the return options was home pick up by Amazon! So the next unit arrived, and this one assembled much easiei r. Yay! So we hooked up the propane tank and tried to light it and ... nothing. The instructions have a whole section devoted to troubleshooting, so we followed the instructions to the letter. Three times of disconnecting the tank, etc. Still nothing. No matter what we did, the gas would not flow to the unit. At this point we decided to throw in the towel, bypass customer service, and just return the whole thing to Amazon. So another complete disassembly and reboxing.While this fire pit looks nice, it is just a piece of junk. I imagine if we did manage to get it lit, it would not last a summer.One star because 1) I can't give zero stars and 2) Amazon offered home pickup. Kudos to Amazon!
Lisa Smith Phares
Reviewed in the United States on May 2, 2024
This product deserves negative or a zero star rating. I have had the exact same problem that the previous 2 one star reviews had. It took 3 hours to put together. I'm very mechanically inclined and have fun building things but this wasn't easy at all The pieces fit together VERY poorly. Without bending parts such as the tank support it WILL NOT fit together no matter how hard you try. Once its assembled, the door does not close properly, there remains an inch+ gap. The table top needs 4 screws to attach it, but only 2 line up. The igniter to start your fire also doesn't work. Very disappointed to have received such a poorly made product.
Val S
Reviewed in the United States on February 2, 2024
After assembling the firepit, we found that the ignitor wouldn't work, even after going through all the troubleshooting tips. I contacted support via email and they of course said, feel free to send it back and would replace it. Well, being two seniors, that was not going to be such an easy task, to disassemble and repackage this big item, so I just requested a part replacement when they came available. The customer support agent, asked me to send a video of the item not working and I did. They then issued a replacement!In the world of online commerce, sometimes stuff doesn't work. That is why I think good customer service is essential! This company went out of their way to make sure I was a satisfied customer. Bravo! I just got the replacement and haven't tried the new ignitor yet, but I'm gonna bet (hope) that it works! Thanks!Just updated my rating from 4 to 5 stars. The new ignitor works beautifully.
Dennie
Reviewed in the United States on December 14, 2024
Like the round top and size. The top is tile which makes it easy to keep clean. Assembly was fairly easy. An extra set of hands would have helped.
lives4books
Reviewed in the United States on July 31, 2023
We love this fire table. It’s the perfect size for 4-6 adults to gather around and set plates on, and the burner puts out a lot of heat. It assembled very easily, is sturdy and looks like it cost a lot more than it did. The only small complaint is you do have to buy a cover separately.
Sharon Covington
Reviewed in the United States on May 13, 2023
This product goes beautifully with my Brown Jordon woven patio furniture. The metal woven design adds a designer feel to a very reasonably priced item. The flame is full and brings ambience and warmth to the area.
Jacci
Reviewed in the United States on October 12, 2023
We are very pleased with the fire pit. The only reason I am not giving it five stars is because the instructions to put it together we're pretty much worthless. With a little ingenuity, it all worked out. We're very pleased with the quality and thought it was a good product for the money.
Recommended Products