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Mike P.
Reviewed in the United States on July 20, 2024
Almost a year ago we have purchased this Dolphin top of the line cleaner to upgrade from our low cost cleaner that came with the pool. The Dolphin did a great job so far and we were happy with it.Now the robot does not work anymore with an error message saying it has no connection to the power supply. Contacted customer service and were told that we have to get diagnosed by a local dealer. Called them and found out that they are weeks out due to being backed up.I have to say coming from our low cost robot we owned before, we had several issues with it but the customer service was outstanding, shipping us a new cable, drive shaft, motor all for free with next day delivery. No questions asked and we were back up running in a few days.I guess when you go with the expensive brands you don;t get the service you expect and I have to say that I'm very disappointed with the feedback we have gotten so far from Dolphin.
sunsun5
Reviewed in the United States on June 21, 2024
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Minh N.
Reviewed in the United States on May 25, 2024
I revived a defective robot it would not climb wall and constantly try to climb wall on floor only mode . Seller willing to take it back and I order the same one again. It’s been 3 weeks everything works fine . Did not give me hassle on return
tracil
Reviewed in the United States on January 30, 2024
No more vacuuming for hours or losing suction! Drop it in and forget it. I do recommend you purchase the ultra fine filter basket also. You can use the off brand and it woks just fine. Best investment ever! I bought the stand and cover so it stays clean and I'm not introducing more dirt into my pool
D-Man
Reviewed in the United States on September 4, 2023
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Des
Reviewed in the United States on June 15, 2023
Love, love, love it! I have had a above ground pool for 4 years & suffered 3 years with the cheap vacuums you attach to your skimmer trying to save money! The pool season is too short not to be able to enjoy every minute of it & with this little guy you can! I highly advise you go ahead & order the Fine Basket to go with it, you will end up ordering it later! It cleaned up the sand like looking stuff that is on the bottom of your pool that disappears when you swim or run your vacuum but only returns the next day! I know it is a lot to pay but I feel it has been worth it already this pool season & it is just getting started!
J Lohr
Reviewed in the United States on July 24, 2022
I purchased this product for my above ground round 33' pool. Even though the specs say that ithat it only goes to 30' my power supply is about 7' from my edge of the pool, and has plenty of cord for the job.I was looking for something that would help to save me from opening and closimg my filter and cleaning/replacing the cartridge by connecting a traditional vacuum to the skimmer. This product does a great job in picking up leaves, bugs, and dirt that have settled on the floor of the pool. It is very easy to put in the pool and not that difficult to take it out.. The pop out screens of the filter Box make it extremely easy to clean. However, any vacuum such as this, will not do a terrific job if you have a lot of algae. That particular problem needs a traditional vacuum that takes it to the filter because it does become powdery and most will goes right through the screen. But. as I said before, this product will pick up any any debris. It takes about an 1 1/2 hrs to complete its cycle, so you do have to plan when to turn it on. I have never tried to interrupt the cycle but I haven't had to because I just turned it on 1st thing in the morning and by time I'm ready to swim it's done. Overall the quality of this product is great. I did purchase the vacuum, and the storage cart, and cover so I spent a bit more than I wanted to, but I believe it was the right choice.
Melissa Holmes
Reviewed in the United States on June 28, 2022
This is a great vacuum. Runs all over the pool bottom if you have a problem with leaves and such this is the vacuum for you. It doesn't really work that great for me, as I don't have many trees. I wanted a vacuum that cleaned up the powder that settles to the bottom of my pool after shocking. I bought the $80 small particles filter addon and all I get is a cloudy pool. I am in the return window but have found that they will only return 50% that seems extreme to me. I used it twice now both times went from clear pool to cloudy.
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