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Your cart is empty.Lara
Reviewed in Canada on September 24, 2024
I recently purchased the PuckIPuppy Labrador e-bike, and I couldn't be happier! The bike was incredibly easy to assemble—took me less than 30 minutes. It’s impressively fast, reaching speeds of up to 45 km/h, which makes my daily commutes exciting and efficient. Not only is it great for city riding, but it also performs excellently as a mountain bike, handling rough terrain with ease. The ride is smooth, and the handling is top-notch, making it perfect for both urban and off-road adventures. The sleek design and added features enhance the overall experience. Highly recommend this e-bike for anyone looking for a fun and reliable ride!
Customer
Reviewed in Canada on September 19, 2024
Great bike. Easy to put together and rides like a dream. Customer service was great as well as they reached out to see if i was happy with the bike.
Fabien arsenault
Reviewed in Canada on September 10, 2024
super acheter pour la chasse bonne suspension bonne acceleration tres solide. Tres satisfait
Wolfpack
Reviewed in the United States on August 17, 2024
I purchased this e-bike for my father, who wanted something to utilize throughout his neighborhood and on his property at home that wasn’t going to destroy the landscaping or his yard. This bike arrived when expected (shipping time was maybe a week or so, but that’s understandable for such a large item). The bike had to be assembled upon arrival and the instructions were fairly easy to follow - we did feel like some of the instructions were maybe out-dated or had older model part information on them, but nonetheless the assembly was easy to figure out and we had the bike put together pretty quickly.The bike rides great and is comfortable. It looks exactly like the pictures included in the advertisements, and the color/pattern is very appealing. We typically only use the bike for shorter periods of time (not traveling long distances or over long periods of time!) so the charge seems to last a while before we have to recharge it.Overall, we didn’t know much about PUCKIPUPPY before purchasing this bike but we are happy with our investment! The bike arrived and runs as expected and is great for riding around on our property (grassy, gravelly hills) and going between houses in the neighborhood. We would definitely purchase a bike from PUCKIPUPPY again.
Td
Reviewed in Canada on December 12, 2024
Love the ebike it awesome run good and it fast but only thing the display bracket is broke on one side other then that it awesome ebike
William M.
Reviewed in the United States on November 16, 2024
I love my Puckipuppy Labrador! This bike is perfect for what I was wanting. I am 5’11” and 185lbs, and the riding position couldn’t be better. Assembly was not difficult but I think the instructions could have been more clear about orientation of the handlebars and which bolts mount the kickstand. (It’s the longer ones) It’s built like a tank and has absorbed my few spills on challenging trails like a champ. Unfortunately, at 75 pounds, the weight is like a tank as well, so off-road don’t expect to be able to get up every incline that has loose rocks and/or bulging roots without dismounting. The weight also makes it difficult to maneuver in tight situations, and it can tend to try to get away from you on steep off-road downhills with loose rocks. For comparison, a friend bought a similar bike with the same power that is 65 pounds. I still like my puppy better for several reasons: the comfortable seat, the display, the tires, the rearview mirrors (even though I had to make several modifications to prevent them from shaking so much you couldn’t see in them, but his had none at all), the overall design and look, and most importantly the availability of replacement parts and an accessible responsive customer service team. I was very disappointed in the headlight for the first few weeks because it was not as bright as I wanted and I couldn’t get it to shine straight in front of the bike at the right downward angle. Mounted correctly, it was shining way up and to the right. I even searched extensively for an aftermarket one, but I could not find any that would fit the bike’s wiring The puppy customer service team could not provide any recommendations either. Finally, I kept making adjustments until I realized I could bend and rotate it to where it looks warped on the bike, but it is shining straight and at the correct angle. I would like it to be brighter, like my friend’s headlight, but it is now adequate. At first I was disappointed in the tail light, because it is not hardwired into the electronics and you have to charge it separately with a USB2 adapter. But now that I purchased a rear rack and tail pack, I am glad that it is flexible so I could mount it at the back of the rack instead of around the seat post where it is intended. My bag would’ve completely blocked it. I have only had one real issue with the bike, which I have owned and been riding for several months. That issue is that my rear brake lever recently became much softer, where when you squeezed it, it would almost be touching the grip. The owners manual claims there is a way to make an adjustment on the handlebar assembly to tighten the cable, but I was not able to figure out how to do this. It is not your typical two nut assembly that is used on dirt bikes and other bicycles. My son who is a mechanical engineer could not figure it out. My other friend who has been working on motorcycles for the past 20 years could not figure it out. I reached out to customer support, providing the owners manual instructions and pictures, but they were not able to give me any advice. They did completely take care of the problem for me, however. They told me to take it to a local bike shop, have them make the adjustment, and they would reimburse me for the cost. I did that, and their tech found a tiny little recessed bolt in the assembly that you can tighten and loosen to make the adjustment. Puppy gave me an instant credit as soon as I emailed them the invoice. The tech also adjusted the Derailleur to perfection, which was great since it was quite out of whack as delivered. With all these complaints I have made, why the 5 stars? The bike is just that good, provides so much value at this price point, and is more fun than I could have imagined. I have been able to resolve every issue to where I am very pleased. Although their support team is not knowledgeable about the bike, they have the authority to take care of issues to the customers satisfaction.
paul st. pierre
Reviewed in Canada on October 26, 2024
i love this bike so much i want to marry it. by the way the weddings next week and your invited. super great bike. thanks so much.
Joseph B. Tobens Jr
Reviewed in the United States on October 20, 2024
The Labrador EV was amazingly easy to assemble and ride. This is my first EV bicycle. I have ridden motorcycles for years. The Lab (Labrador) on the road or off road seems to function like a motorcycle. On dirt, gravel, paving and ground cover it runs smoothly without hesitation. I marveled how it goes up hill with no slowing. Very responsive to any setting you choose on the gears, peddling, and motor. I even have all my toys on the handlebar - IPhone holder, cup holder, mirrors, even the garage door opener. The equipment chosen from the manufacture are the best in the market - hydraulic brakes, gear changer, motor, and frame. It is solid as a rock! There are no squeaks, rattling or bending of the frame. I even got lab up to 28MPH with ease. The electronic control is so easy to provide input for changes with speed. The front and back shocks make the ride so comfortable, and the seat is perfect for comfort. the 3" wide tires allow me to run it in so many different grounds cover. I can even do counter steering at the higher speeds, and it is responsive.Any problems experienced the company responded immediately with training support and parts replacement. They did not challenge me with anything. I told them a problem I had riding, and they sent the parts needed to correct the issue right away. I would buy this EV again!
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