I bought this item 2.5 years ago. I have always been impressed with Sonos products and in particular their customer service and support. It was expensive but it was a good quality product that I expected to enjoy for many years. THAT ALL CHANGED 2 DAYS AGO. I received an email from Sonos that from May 2020 they will no longer be providing software support for this device. This means that over time its functionality will erode, be unable to support new streaming/tech services and will eventually be useless. What's worse; MUCH WORSE; is that because it is part of a larger connection of speakers and Sonos gear, if I continue to use it ALL OF MY SONOS GEAR will be unable to receive support! This renders $1000s of investment in Sonos worthless. They are effectively ABANDONING their customer base; the ones that made them the company they are today! In a cynical ploy they are offering a 30% discount for customers that 'recycle' ie completely brick, their devices rendering them useless. The 30% can be applied to a 'new' and more expensive device (which presumably they'll force me to abandon in the future). This is the worst corporate decision I've seen. It's difficult to say this because I previously had a lot of respect for them but because of this corporate ploy my warning for all customers is DON'T BUY SONOS! Not after the stunt they've just pulled on thousands of customers!!

Excelente, ahora puedo conectar el sonido de mi amplificador junto con las bocinas sonos.

I have had this unit for about 18 months now. I use it daily and it always impresses. I have it feeding through my household matrix amp and it enables streaming music throughout my house, controlled through the Sonos Amp. Now you can use Alexa to control Sonos so that adds a further dimension. I also have a Sonos One that works alongside this unit and we can group them into a "Room" to stream the same music or keep them different depending on our moods.Sonos keeps on getting better and look at the huge range of streaming services available on their service. I love the flexibility of the Connect.

Excelente producto, lo volveria a comprar

Para mi casa

SONOS apparently has a great idea and excellent technology, but (at least for me, with months of opportunities for SONOS technical support to resolve the issue) it is incompatible with ATT U-Verse.This would be a very favorable review if the SONOS system worked. However, notwithstanding months of effort, and more E-mails with their technical support than I can count, my investment in various pieces of SONOS equipment (purchased as a Christmas present for someone who uses ATT-U-Verse) has produced only expensive dust collectors. No sound. None of the time.When I first installed the SONOS equipment, it brought all televisions (in three different rooms across the house) to a complete halt. Cable connection nuked! (Not what I had in mind when I spent more than $1,000 on this gift.) It took hours with ATT Technical support to get the cable system working (not counting the time to uninstall the SONOS equipment).I am quite sophisticated about computers and computing (having run MIS for a 25-attorney law firm, and having been a beta tester for major software companies). I was sure I could figure it out. However, SONOS Technical support was VERY hard to contact, and singularly unhelpful. Although I sent tens of E-mails over several months, I have not solved the problem. I have also not been able to actually speak to a live person (knowledgeable or otherwise).When SONOS E-mailed me (in lieu of live communication with a human being) I found out that one cannot just "reply." One must hit and then type whatever one wants to say between two special symbols in the SONOS message. Nothing typed elsewhere can be recognized. When I tried to type text in a word processor and paste it between the magical symbols, SONOS replied it could not read what I was saying. I stripped out all the formatting codes, pasted just the text without formatting codes. SONOS still couldn't read my reply. It is hard enough to solve technical problems. One does not appreciate having to "fight the system" to merely describe the issues one is experiencing.By research on the internet I found a white paper by a tech guru who seemed to know why the problem was occurring. I forwarded it to SONOS, and asked them whether this could be the cause of the incompatibility problem. They wouldn't say "Yes" or "No." They just replied with the equivalent of "Well if you want to try that we don't really have a problem. Please let us know if it works."The solution involved (a) buying a particular brand of industrial router ($250 on E-Bay, about $800 list), and (b) turning off the internal wireless network that comes with the ATT U-Verse system. I did so. It worked, but the internal cooling fans of the router (when I said "industrial" I really meant it) sound like a Cessna revving for take off. The recipient of my SONOS gift can't stand the noise, so I needed another (quieter) solution. (Though it does tend to confirm the white paper was right about the SONOS v. AT&T U-Verse conflict, which caused ATT U-Verse to stop working when the SONOS system was installed.)I have bought yet another router. Using it, I can't even access the SONOS music library. I think this problem is solvable. Unfortunately I now can't communicate with SONOS at all, because I changed my own E-mail account. Though I sent an E-mail to SONOS in advance telling them this change would happen, the SONOS computer (which does the E-mail replies) told me it can't recognize my new E-mail address. I went back to my old address. However, the SONOS system wouldn't recognize that either. Currently SONOS rejects messages from both accounts (assuring me that this is a protection of my privacy). Gee, Thanks!I have dealt with customer support for many tech companies since I first started using PC's in early 80's. No customer response has been as wooden as SONOS. I understand cost-effectiveness is critical, but I spent more than $1,000. Don't I deserve at least one live phone conversation? Let me be clear. Of all the tech support departments I have dealt with working with computer companies for more than 30 years, I consider SONOS to be the worst.SONOS hardware may be great. Their technological solution may be elegant. But I DON'T recommend you buy SONOS if you use ATT U-VERSE, unless you have the patience of Job, and an electrical engineering degree from MIT. (If you are, and you do buy, after you figure a work-around, could you please contact me to help me redeem my reputation with the recipient of my gift?)(So you can evaluate this review, I will let you know I am not just a gadfly who complains about anything. Although I have used Amazon for years, this is the first negative review I have ever posted.)

I received my Sonus Bridge and Zone Player yesterday. Both boxes were small, compact and thoughtfully designed. The units themselves are elegant and the start-up documentation is easy to understand. You have to attach the bridge to a LAN port on your router and plug the Zone Player into whatever it will control. In my case I attached the audio output on the Zone Player via RCA cables to the AUX input on my Tuner/Amp. Both units have to be attached to power. There are other configuration choices, but that worked for me, and I expect that's probably the most generic choice. Digital audio is also provided, if that works for you.After hooking up, you insert the setup CD into the drive and try to run the setup program. At that point everything fell apart for me. The software attempted to update, but for some reason the updates kept timing out. I was able to contact Sonus customer service via live chat and we struggled with the problem for quite a while without resolving it. I tried downloading the controller software directly from the Sonus website, but that failed as well. In the end I made fourteen separate attempts to download the software, each one timing out after 5 to 30 minutes. I was getting pretty frustrated at that point, so I started another download and went off to bed. At 5:00 AM I went to check, and that one had failed, too. But I started another one and the download completed at a high speed in just a couple minutes. I never found out what the difficulty was - a network problem or Sonus server. It just went away.Once the controller is up, you register with Sonus and click the connect button on the Bridge. Then you have to also click two buttons on the Zone Player. At that point you are talking to the boxes via the controller.The next item is creating the Sonus database (index). There are some tradeoffs with the approach here. Sonus could probably have used the Mac/Windows file system or the iTunes database, but in order to make their system fast they chose to implement their own database for "instant" lookup. It is blazing fast on my system - no perceptible delay. Here's the tradeoff: that only works if you tell Sonus every time you add new music so that they can update their index file. It's easy and quick to do, but it does add another step. So now you have to manage your music in iTunes, in other files if you have them, and in Sonus as well. I also noticed that not all changes I made in iTunes were reflected in Sonus. For instance, I changed the genre on a CD from "country" to "bluegrass", which indicated correctly on iTunes, but the update was never reflected on Sonus even though I requested an index update. Probably the best thing to do is make sure you are happy with your data before telling Sonus to update. Also, I do not see all my playlists reflected in Sonus, and I like to make playlists in iTunes since they have a much more powerful query facility to create smart playlists. I'm still investigating that, but right now it doesn't work.Those nits aside, I LOVE the fact that the system has excellent sound. There is no suggestion at all that it is wireless. I command the controller and the stereo responds. I like the user interface as well. It's intuitive and powerful. One thing that I do find to be weak is the equalization control. It just gives two ranges (bass and treble) with loudness selectable as on or off. But that's minor and you can always set the equalizer on your amplifier.One of the best things about the system is the ease of using Pandora and other music services. Sonus also allows easy access to real radio stations all over the planet, and their built-in search makes finding them trivial.I'm very satisfied and if you're technical enough to set up iTunes and understand the Sonus product literature (which you definitely should read before buying to make sure you're getting the correct product) then you will like it, too.