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Reviewed in the United States on August 8, 2024
I’ve only had this item for a couple of days so this review does speak to long-term potential. As soon as I plugged it in we were in business. The sound quality in this headset is 10 times better than the handset on the phone. Not only can I hear my clients more clearly, but they can hear me as well. It frees up my hands so I can take notes on the computer while on a call. It truly is a game changer for my business and my productivity. I purchased one for myself and one for my assistant and we are both happy with this item. The price is great! This is an affordable solution. Don’t hesitate like I did.
Sarah Morgan
Reviewed in the United States on July 3, 2024
The lobby is large. An absolute echo chamber. Add to it lots of people chatting loudly, dogs barking loudly and often uncontrollably, cats crying out, you can’t take a phone call to save your life. Add to it an older phone with poor call quality and I have tinnitus and some hearing loss. That is why I chose a dual muff headset and this has been an absolute game changer on call quality and noise control. Smartest thing I could’ve done for my job and sanity!
Lisopril
Reviewed in the United Kingdom on March 7, 2024
Crystal clear speech, comfortable when in use can be worn without discomfort
Catherine Young
Reviewed in Canada on March 19, 2024
I work in a call center, wear hearing aids, and have frequent ear infections due to allergies and driness.This headset is wonderful, very comfortable.With it's own volume control, between the amp box that the headset plugs into along with my hearing aids, I can hear the customers over the phone with no issues at all. Even when there is alot of back ground noise, and they have me on speaker phone. I need a double headset to cover both ears when I am taking calls due to call centre volume of people around me taking calls, and the noise level from customer side. These are noise canceling and are a heaven sent for the hearing impaired.
Marçal
Reviewed in Spain on April 20, 2024
El sonido es muy bueno, los uso para trabajar y son cómodos, llevándolos bastantes horas.
Customer
Reviewed in Canada on March 27, 2022
Bought this headset Oct 2020 as the one supplied by my wife’s office did not work with both models of phones they have and their telecom service provider was not able to provide a headset that worked with one of the models. Her co-worker found this gem with the bonus that it actually works with both! And it sounds better with a better microphone than the more expensive headset.The only complaint is that it’s a little tight on her head. For myself the onlyExcellent warranty support.It has worked well until this March when the plastic end the headband goes into broke off. She taped it up to keep it from sliding off.Contacted Wantek with a picture of the damage and they responded quickly. After confirming shipping details they had the replacement shipped which arrived the following day.
Shiva
Reviewed in Germany on March 8, 2021
Das Headset ist für den Preis wirklich sehr gut. Die Tonqualität ist deutlich besser als bei einem Headset dieser Preisklasse erwartet. Das Headset funktioniert tadellos und erfüllt bei mir im Homeoffice seinen Zweck. Ich habe es an eine Gigaset Mobilteil angeschlossen. Das Kabel ist lang genug, das Mobilteil liegt neben der Tastatur. Dank des Headsets habe ich am Rechner die Hände frei, oder ich kann bei längeren Telefonaten auch mal umherlaufen.
Customer
Reviewed in the United States on July 17, 2020
It should be clearer, it gives me a headache because the side is too tight. Constantly have to be adjusting
Lee Ann S.
Reviewed in the United States on August 10, 2018
First let me say that Wantek customer service is proactive and great! Upon reading that my headset wasn’t performing well, they reached out via email to confirm my shipping details, then sent me a new unit. The new one is satisfactory on business calls so far - continues to be really clear on my end, and those on the other end report no fade outs or drops when I’m speaking. I’m very appreciative of companies who take quality seriously, and thanks to Wantek for making it right.=prior review=This headset is comfortable and I specifically wanted a corded headset for use with an Avaya VOIP (Voice-over-IP) phone in the office. It's somewhat ok, but I have gotten comments that from time to time my voice just cuts out when I'm speaking. Not really what I was hoping for ... and I can't tell it's even happening - to me everything sounds fine.This unit came with three adapter plugs (that according to some who posted comments, made their headset work well). None of them made any difference for me - in fact none of them worked at all. Guess I'm stuck. I guess I need to pay more than $30 for something functional.
Customer
Reviewed in the United States on January 24, 2018
This headset worked great for about a month, and now I can barely hear the other person while in use. There is loud static when you make or receive any call, and they person on the other end can't hear me. Don't waste your money and pay a little more for a quality headset.
Nico A.
Reviewed in the United States on January 1, 2018
I oversee operations in a call-centric department for a Florida non-profit, and in a push to modify our operating strategy to that of a true call center, I purchased this headset as a proof-of-concept model for upline management. This headset works great with the Plantronics Vista M22 Amplifier with Quick Disconnect, and the padding on both earpieces is sturdy yet comfortable. The microphone is sensitive enough to pick up even the slightest whisper from the call agent, but background noise is not heard at all. All in all, it's a great product and a cost-effective way to get Plantronics-quality equipment without having to pay Plantronics prices - an absolute must-buy!
M. Atlas
Reviewed in the United States on September 6, 2017
I started a new job recently, and I'm always on the phone a lot for work, interviewing people. I mentioned in passing to the crotchety old IT guy, who complained a bunch about the fancy dual 24" monitors bought on my behalf by the company, that I wanted a headset. He claimed the company doesn't buy old school phone headsets anymore and only pays for USB headsets. I don't exactly believe him, but I figured since he was already grumbling about the monitors, I'd go find my own headset. This one works with my Cisco 7961 desk phone, is comfortable, the sound quality is fine, and the microphone's noise canceling works for me. I have my own office with a door but I interview people on the phone and type notes. I tested the noise canceling by leaving myself a voicemail on my cell phone while talking and typing at the same time. I could *very* faintly hear the typing in the background but it's not at a volume that would annoy someone on the other end of a call with me. Not sure if it'd be perfect for those in call center environments with a bunch of other people talking, but it's great for my needs.
Porpoise Hork
Reviewed in the United States on February 8, 2017
So my company switched phone providers and went from an older Cisco unit to a Polycom VVX410 model. The information on the Wantek headset says it will only work with the listed phones/models. Mine of course is not one of them. I looked up options for headsets certified for the Polycom VVX410 and the cheapest I could find was $75.00. Now I cannot see spending that much for a monaural headset, so I tried this one. When plugging into the phone directly audio from the phone pays well but everyone I spoke to with it said it was very hard to hear me. I was about to send it back when I remembered there are three additional RJ9 adapters that were included with the headset. Nothing in the instructions mention them at all either. At first glance they all look the same, except each is marked with a 1,2, or 3 on the grey plug. After closer inspection I noticed that the pin-out on each was different. Surprisingly I found that adapter #2 works perfectly. Audio is crisp and clear, and the mic comes across strong and no more issues of people complaining they cannot hear me.Over all this is a good headset. It's not as comfortable as my old set but it's far better than holding the handset to my shoulder while I type. Build quality seems to be good and the volume/mute button is conveniently close to grab it easily. Bottom line if you buy these and it doesn't work straight out of the box, make sure to try each of the adapters that they send with it. Chances are one of them will work.
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