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Deborah Tonelli
Reviewed in the United States on March 24, 2025
Excellent machine worth every penny. It will pay for itself easily within 3 months. No longer buying coffee out! The best part is the exceptional service from Whole Latte Love the company that retails this Italian cutie! Much love
Ana Laura Ramírez E
Reviewed in Mexico on September 11, 2024
Las bebidas con un sabor increíble, rápido y de fácil limpieza
Janis w.
Reviewed in the United Kingdom on August 6, 2023
Not only does it easily make a great selection of coffees but I regularly use the milk frother option for hot chocolate and it’s amazing. Easy to use, keep clean and an overall great purchase
CLAUDENISE SANTOS SANTOS
Reviewed in Brazil on August 3, 2023
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Alex The Not So Great
Reviewed in the United States on February 15, 2023
The Downfall of Gaggia continue... :( I bought this machine because when I was 16yrs old I had a manual Gaggia coffee machine. WOW the coffe was soooo good ! Sturdy machine... ok.. whatever. After that I bought a Delonghi automatic wich last.... a solid 10 years ! Good machine. I had to buy another one since the Delonghi was at the end of the road. I saw this Gaggia and ... I said to myself... ok... at 43 it's the time to return to this great coffee taste (the coffee is indeed really good !!) But... .... ALL THE DESIGN must be trash and redone from scratch ! At first the milk frother is a bit odd... SEVEN PARTS!!!! mostly unable to clean completely. Assemble, disassemble etc... on the medium run... it will not hold FOR SURE... And you cannot use the cup lifter when the milk jug is on the machine (wut ??). The milk frother is, by this glitch in the design, hyper messy. To load the water reservoir is a hard task if your machine is on your kitchen counter and you have cabinet over.... (yep they do a top water refill) instead of a sliding reservoir like most. After something like 10 coffee.... the grinder stop grinding.... no jokes ! Another stupid stuff... you cannot operate the grinder with the lid open (to see what's happening) you have to find a very little magnet to bypass the sensor.... a pain !!! Good for us (in a way) the grinder never started again. We return the machine.Don't get full by the paid review on many website ... this machine is the worst thing you can imagine as a coffee maker. Sad... the ONLY good point... the tactile screen, the taste of the coffee.... that is all !
O. Gutierrez
Reviewed in Mexico on December 23, 2023
Muy buena máquina para hacer café y fácil de utilizar a muy buen precio
CToTheT
Reviewed in the United States on August 18, 2022
This unit is so easy to use and clean. Love the fact that it froths the milk as well to expand the drinks it makes automatically. A smidge loud at some points but still perfectly bearable. Brews an excellent cup of espresso. The froth isn’t going to be as nice as if you used a steam wand of course, but the convenience far outweighs that aspect. Also wish that the place you set your cup for dispensing was a smidge bigger when the milk carafe is attached. Have to make sure that you get all the spouts lined up or you’ll have a funky cup.
G R
Reviewed in the United States on July 30, 2022
I've owned this machine for just around 3 months and it is great for hassle-free espresso and milk drinks. There are enough settings to play with (amount of grounds, volume of shot, amount and temperature of milk, etc) for customizing the drinks to your preference. Bear in mind that this is a super-auto, so there will be some compromises when it comes to the coffee quality. If you want precise control and barista-level coffee you want to look at semi-auto machines. Overall it's a great machine but there are some serious cons that potential buyers may want to consider before making a decision.Pluses:I love the true double espresso shot feature, grinding and pulling 2 shots instead of using the same grinds twice to water down the espresso. I like the milk carafe feature, I'm not interested in a DIY milk frother/steamer especially when I'm caffeine deprived and bleary-eyed in the morning. I like that the drinks are clearly displayed and the menu is easy to navigate. It is compact enough to fit in a corner of my counter and under my cabinets without taking up too much space.Caveats:1) Milk carafe is not easy to clean. It has 7 parts (see pic) some of them require a bit of fiddling to dissemble and clean properly. It will get cruddy even if you quick clean it after every drink. I would suggest keeping the temperature at medium and a full cleaning every 2-3 weeks.2) No profile feature. Unless you are the only one using the machine it can get very frustrating in a multi-person household to set up preferences only to have them rewritten by the next person using the machine. Considering that similarly priced Lattego 4300 has this feature (and the fact that Philips owns Gaggia, Saeco, and Philips brands) it is a definite letdown.3) The small cup shelf cannot be used in conjunction with the milk carafe and it is extremely annoying to constantly adjust the cup for small-volume drinks. It is such an easy fix that I cannot believe Gaggia did not include a separate shelf.4) There are a few other minor niggles that can't be classified as cons but are worth noting for anyone considering this machine. a) The grinder has only 5 settings, I can't say if it affects the quality of the espresso but if you prefer finer control you may want to look elsewhere. b) It does not come with a filter which is mildly infuriating considering it costs upwards of $800. c) The water tank is super fiddly, especially the handle. If you plan on regularly removing it to refill, there is a good chance it will break.
Dr.Rafael Ferreira Soares
Reviewed in Brazil on November 23, 2022
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Charles G.
Reviewed in the United States on January 23, 2022
Great espresso, coffee/latte/macchiato/flat whites + more with the push of a few buttons! I was using a Moka pot for espresso and adding milk before and the flat whites are the best match for that (I wish there was a “double” Flat White option). Yum! Trying the other drinks and options and enjoying them all. Lots of customizations available. Milk frother good for making hot cocoa, too! Even used the bypass to have a nice de-café in the evening.Delicious coffee/steamed milk drinks. Milk carafe easy to install and uninstall. Quick clean feature of carafe is nice to make sure pathway stays clean.Takes a bit of extra room in front to pull service drawer and clear spent pucks/clean and on right side to access brew works for cleaning. But otherwise, cleanup is straight forward and relatively quick. I was surprised the machine did not come with the Intenza filter, as it’s even in the manual, but that is an expendable that needs to be ordered separately (done).
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