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What should I do if I have problems with the product when I receive it or when I use it?
If there are issues with the pool cleaning robot, connection with us promptly. We will provide a solution at the earliest opportunity. Moreover, our product has a 1 - year pledge, and you can return or exchange it within a year.
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Can it be used in a swimming pool with an irregular shape? My swimming pool is neither circular nor rectangular.
As long as it is a swimming pool with a flat bottom, there will be no problems.
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How should we properly store the pool cleaner if it won't be used for a long time?
First of all, turn off the pool cleaner after use.
Secondly, clean the bottom of the pool robot and the filter thoroughly, and let the water dry.
Finally, fully charge the machine and then store it indoors.
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How should we troubleshoot when the robot gets stuck or stops working?
1. If pool bottom wrinkles are large, remove robot's bottom scraper (rubber brush) before use.
2. Check pool slope; not suitable for slopes > 18 degrees.
3. Objects > 4 - inch suction port may cause jams.
4. Charge battery if low.
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Will it give a prompt when the cleaning is completed or when the battery is low?
When task - completed, it auto - returns & docks against wall, no audio/light prompt.
When battery - low, its light turns red, auto - returns & docks, no audio prompt.
